Cancellation and Refund Policy

Last updated on 12 November 2026

This policy explains how you can cancel a ProBankershub plan and when you can get a refund. It is part of our Terms and Conditions. Because ProBankershub is a digital service that you can try for free before you pay, refunds are limited to the cases below.

1. Try before you buy

Every account can use the free trial content without paying. Please use it to check that the content suits your bank, your scale and your devices before you buy a plan.

2. Cancelling

  • Plans without autopay end automatically on their end date. There is nothing to cancel and you are not charged again.

  • Autopay can be turned off at any time on the Plans page of the app or the website, or by cancelling the mandate in your bank or UPI app. Turning it off before a renewal date stops that charge and every later one.

  • Cancelling stops future charges only. Your current period continues until its end date and is not refunded in part.

3. When we give a refund

We refund the full amount you paid, when:

  • You were charged twice for the same plan or order (a duplicate payment);

  • Money was debited but the payment failed or your plan was not activated. Failed payments are usually reversed to your account automatically by your bank or Razorpay within 5 to 7 working days; if that does not happen, contact us;

  • We could not deliver the service: a technical problem on our side kept you from using the paid content and we could not fix it within 7 days of your report; or

  • An autopay charge was taken after you turned autopay off before the renewal date.

4. When we do not give a refund

Paid content is delivered instantly and cannot be returned. So, apart from the cases in section 3, we do not refund a plan once any paid content (anything not marked "free trial") has been opened. We also do not give refunds:

  • For a change of mind, for not using the plan or for not having time to study;

  • If your exam is postponed or cancelled, or because of your exam result;

  • For the unused part of a plan when you turn off autopay or stop using the Service;

  • For problems caused by your device, browser or internet connection, or by the device limit in our Terms; or

  • If your account was suspended or closed for breaking our Terms (for example, for account sharing or copying content).

5. How to ask for a refund

Write to us within 7 days of the charge, from the e-mail address or mobile number of your account, with the order or payment reference (on your invoice and in the payment confirmation from Razorpay) and a short description of the problem:

We reply within 3 working days. If we approve the refund, we start it within 2 working days, and it reaches the original payment method (card, UPI or bank account) usually within 5 to 7 working days, depending on your bank.

6. Chargebacks

If you raise a dispute with your bank, we share the payment and usage records with the bank to answer it. Please contact us first: it is usually the quickest way to solve the problem.