Delete Your Account

Last updated on 5 November 2026

You can delete your ProBankershub account and the personal data linked to it at any time: in the app, on this website, or by writing to us if you no longer have the app or cannot sign in. This page explains how, what is deleted and what the law requires us to keep.

1. Before you delete

  • Turn off autopay if it is on, on the Plans page of the app or the website, so that no renewal is charged. You can also cancel the mandate in your bank or UPI app.
  • Want a copy of your data? Ask for it first: on the website, sign in, open Settings and choose Request a copy of my data. We e-mail it to the address of your account.
  • An active plan ends with the account, and the unused period is not refunded (see our Cancellation and Refund Policy).

2. How to delete your account

In the app

  1. Open the ProBankershub app and sign in.
  2. Go to Profile, then Delete account.
  3. Confirm the request.

On the website

  1. Sign in with the e-mail address or mobile number and the password of your account.
  2. Open Settings and go to Delete my account.
  3. Enter your password and choose Delete my account. This browser is signed out straight away.

Without the app or without access to your account

If you forgot your password, choose "Forgot password?" on the sign-in page, set a new password with the code we send to your mobile number, and follow the steps above. If you cannot sign in at all (for example, you no longer have that mobile number), write to us from the e-mail address of your account, or give us the e-mail address and mobile number of the account, and ask us to delete it. We confirm that the request comes from the account owner before we act on it.

You can also write to our Grievance Officer:

  • Grievance Officer: appointed by the business; reach the officer through the contact below
  • E-mail: studyhubtechnologies@gmail.com
  • Address: Fatorda, Madgaon, Goa 403602

3. What happens next

  • A grace period of 7 days. The account is deleted 7 days after your request. Until then you can still sign in, for example to request a copy of your data, and you can contact us to keep the account.
  • Then your personal details are deleted: your name, e-mail address, mobile number and employee number are removed from the account, you are signed out on every device, and your offline download licences end, so downloads in the app stop opening and are removed.
  • Your study history (answers, scores and progress) is kept only in a form that no longer identifies you.

4. What we keep, and for how long

  • Payment records and GST invoices: as long as tax and company laws require (currently up to eight years).
  • Security logs of sign-ins, devices and security events: at least one year, as the Digital Personal Data Protection Rules require.
  • Backups: overwritten within a short rolling period.

Our Privacy Policy explains in full what we collect and why.